Sandos Playacar All Inclusive (Adults Only) Hotel Playa del Carmen | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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Key details

About the Hotel

Paseo Xaman-Ha Manzana 1 Lote 1, Playa del Carmen, Mexico, 77710

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

One-Bedroom Suite

Max:

2 persons

790 sq. feet

Bed options:

2 Double beds

Shower

Balcony

room details

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Junior Queen Room

Max:

2 persons

560 sq. feet

Bed options:

2 Single beds

Shower

Balcony

room details

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Family Junior Suite

Max:

2 persons

560 sq. feet

Bed options:

1 King Size Bed

Shower

Balcony

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Center

Playa del Carmen 2.1 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 2.9 mi

Cancun (CUN) 37.5 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Food Options

“I loved the variety of dining options available. From the casual beachside lunch at Chayita with fresh taco bowls to the amazing dining experiences at the Brazilian Fogo restaurant, I was truly impressed. The tableside guacamole was a standout at the Mexican restaurant, which was our best meal of the trip!” view full review

Fun Beach Activities

“Staying in the adults-only zone was fantastic! My teenage son had a blast playing beach volleyball and soccer, which added to our overall enjoyment. Plus, the activities were well organized, making it easy to participate and have fun in the sun.” view full review

Spacious and Comfortable Rooms

“We stayed in a Family Junior King room, and I was blown away by its size and amenities. The private jacuzzi and clean, spacious layout made our stay incredibly comfortable. Maximum relaxation was achieved thanks to the plush beds and cozy setup.” view full review

Fantastic Entertainment Shows

“We had an lovely experience at the Shakira tribute show. The combination of live music, great dancers, and impressive stage setups exceeded our expectations. It was entertaining and engaging, making it a nice part of our stay.” view full review

General

Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Off-site parking lot
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Locker room
Private beach
Elevator
Currency exchange
ATM/Cash machine
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center
Wind surfing
Diving
Snorkeling
Canoeing
Golf course
Pool tables
Darts
Table tennis
Archery
Yoga class
Sports trainer

Services

Paid airport shuttle
Room service
Housekeeping
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus

Business

Meeting/ Banquet facilities

Children

Cribs
Babysitting/Child services
Baby stroller
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Garden area
Spa & wellness center
Solarium
Sauna
Turkish bath
Jacuzzi
Beauty treatment
Massage
Pool with view
Shallow end

Room features

Air conditioning
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Paseo Xaman-Ha Manzana 1 Lote 1, Playa del Carmen, Mexico, 77710

Map view

Paseo Xaman-Ha Manzana 1 Lote 1, Playa del Carmen, Mexico, 77710

City landmarks

Carretera Chetumal-Puerto Juarez Km. 282

Xcaret

2.2 mi

Avenida 15 Norte Mz 38 Lote 4

Fun Fitness Globetrotters

2800 ft

Mall

Playacar Center Shopping Mall

3200 ft

Beach

Playacar Beach

2.6 mi

152 Calle Quinta Avenida

Quinta Avenida

2.2 mi

Mahi Golf Course

2900 ft

Carretera 109

Cenote Calavera

1.5 mi

Paseo Xaman - Ha S/N

Hard Rock Campo de Golf

4200 ft

Zona Arqueologica Playa del Carmen

1.5 mi

Store

Centro Maya

1.9 mi

Parks

Xel-Ha Park

1.0 mi

Hwy 307 Km 287

Alltournative

4900 ft

Golf Course

Campo de Golf Playacar

5100 ft

Paseo Xaman-Ha Playacar

Xaman Ha Aviary

1.3 mi

Amusement Park

Xplor Park

2.0 mi

Mall

City Club

1.1 mi

Mall

Starbucks

1.1 mi

Calle Quinta Avenida 10

Playa del Carmen Archeological Site

1.1 mi

Av. Benito Juárez

Los Fundadores Park

1.8 mi

Disabled-friendly beach

1.8 mi

Maya ruins

1.1 mi

Calle Carretera Federal 109

Cenote Carwash

1.6 mi

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

1.6 mi

1ra sur y 5ta Avenida Ferry

Casa Tzutuhil

1.7 mi

Playacar

Xaman Ha Ruins

1.5 mi

Avenida Paseo Xaman-Ha S/N Mz. 26

Playacar Golf Club

1.8 mi

Playacar

Ruinas Mayas

1.4 mi

Km 285

Emotions Native Park

1.5 mi

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

1.9 mi

Nearby

Piste Cyclable sur Paseo Xaman-Ha

2000 ft

Restaurants

Steakhouse

2900 ft

Avenida Paseo Xaman-Ha s/n Inside Hotel Riu Tequilla

Reviews and Ratings

Reviews from guests about their experience.

74%

loved their spa retreat and can’t wait to return.

Beautiful grounds

Friendly staff

Inconsistent service

Limited dining options

7.4/10

Very good

Rooms

7.4

Location

7.8

Service

8.4

Dining

6.0

4.5/5 based on 22626 reviews

#65 of 320 hotels in Playa del Carmen based on Tripadvisor

Carl

United States of America, February 2025

7.4/10

Overall, I had a lovely stay at the resort. The staff was incredibly friendly and always eager to help, which made the experience enjoyable. I really appreciated the efforts they made to keep the beach clear of seaweed. However, the dining options were hit-or-miss, and I found the spacing of the resort a bit inconvenient during hot days. Walking from one area to another felt exhausting, especially when there’s only one shuttle available.

Rooms

7.0

My room was clean and fairly large, but it could have used more storage space for clothes.

Service

10.0

The staff were awesome, especially the bartenders and wait staff. They really enhanced our experience.

Location

6.0

The resort is quite expansive, which means some areas are a lengthy walk from the family buildings to the beach. It's not ideal for families with little kids.

Dining

5.0

While the food at El Gaucho was fantastic, the buffet left a lot to be desired, and I wish there were more breakfast options.

Facilities

9.0

The pool near the family section was a great highlight of the facilities and very enjoyable.

Gerald

United States of America, January 2025

8.0/10

I recently spent a week at this resort and had a mix of experiences. The location was fantastic, right by the beach with beautiful views. The cleanliness of the rooms was commendable, and the staff was incredibly friendly and eager to help. However, the dining options were somewhat repetitive and lacking variety, and the constant sales pitches detracted from the overall relaxation. Despite that, I enjoyed my stay and appreciated the effort the staff put into making it special.

Rooms

9.0

The rooms were clean and spacious, well-maintained, and offered great views.

Service

8.0

The staff was very friendly and attentive, especially during meal times.

Location

10.0

The hotel is perfectly located right near the beach, making it easy to enjoy the sun and sand.

Dining

6.0

The dining experience was a bit disappointing as the buffet had the same items daily, while the a la carte options were good but time-consuming.

Facilities

7.0

The pool area was enjoyable, but could use more activities in the adults-only section.

Curtis

United States of America, December 2024

8.2/10

We had an amazing time at the resort! The staff were incredibly helpful and genuinely friendly, making our vacation memorable. While the dining options were varied and flavorful, we did notice a few hiccups such as wait times. The location was beautiful, right by the beach, but there were some construction noises during the day. Overall, it was a fantastic experience, and we would definitely return.

Rooms

7.0

Our room was clean and offered a partial ocean view, although we found it a bit small compared to the family rooms that included a hot tub. The noise from the nearby disco was a bit of a downside.

Service

10.0

The service at the resort was second to none, with staff attending to our needs promptly and with great care. Special shoutouts to employees like Juan Carlos and Valentina who made our stay special!

Location

8.0

The resort is located right on the beach, which is stunning. However, there was some construction that made it a bit noisy during the day.

Dining

7.0

The food options were plentiful and tasted great, especially breakfast. However, we did experience long waits at some of the à la carte restaurants.

Facilities

9.0

The pools were beautiful and well-maintained, and it was nice to find plenty of loungers available. It felt safe for our family to enjoy the amenities.

Daniel

United States of America, November 2024

6.0/10

I had a mixed experience at Sandos Playacar. The hotel offers beautiful grounds and a lovely beach, but I faced several hiccups during my stay. While the staff was generally friendly and the rooms were decent, some aspects like dining and facilities could use improvement. Overall, I enjoyed my time but wouldn't rate it as highly as I hoped.

Rooms

7.0

The room was spacious and clean, but it was quite dated and overlooked a metal fence. There were no extra touches like towel animals, which I missed.

Service

6.0

Service was a bit inconsistent. While staff were friendly and helpful, it was frustrating when our excursion booking went wrong, and I had to spend time resolving it.

Location

6.0

The hotel is in a lovely area, but our room was quite far from the main amenities and the beach, making it less convenient, especially for families with young children.

Dining

5.0

Dining options were variable. While I found the buffet decent, it was often lukewarm, and the wait times at a la carte restaurants were frustrating.

Facilities

6.0

The facilities were nice, particularly the pools, but they felt a bit limited, especially for families. There were times when the kids club wasn't open, which was disappointing.

Beautiful grounds

Inconsistent service

Wally

United States of America, November 2024

7.4/10

I just had an amazing two-week stay at Sandos Playacar with my family, and it was a fantastic vacation overall. The beach here is simply stunning, and the service I experienced was top-notch, particularly from some standout staff members. However, there were a few hiccups with food reservations and some rooms that could've been better. Still, the overall experience made it worthwhile, and I can't wait to return.

Rooms

7.0

Our rooms in the adults-only section were spacious and tastefully decorated, which I appreciated. However, we did face some issues with noise due to renovations happening overhead.

Service

8.0

The service was friendly and attentive, with several staff members remembering our drink preferences, which made us feel special. Still, it was a bit frustrating to deal with long wait times at the reception.

Location

9.0

The location is great—being in Playacar, we felt safe and enjoyed easy access to the beach and surrounding area. The natural shade from the palm trees was a lovely touch.

Dining

7.0

Dining options were plentiful, and I loved the variety available. While the buffet was good, I found that the Asian restaurant had disappointing service and the need for earlier reservations, which was frustrating.

Facilities

6.0

The facilities were generally well-kept, with beautiful beach access. The pool area was decent but lacked vibrant entertainment, which was a letdown.